Refund policy

Return & Refund Policy

At HouseMart Group, we stand behind the quality of every product we supply. This policy applies to all wholesale orders placed with HouseMart Group, Dubai, UAE.

  Returns

  Wholesale returns are accepted within 30 days of delivery, provided that:
  - Items are in their original, unopened packaging
  - The original invoice or proof of purchase is provided
  - A return request has been submitted and approved in advance

  To initiate a return, contact us at sales@housemartgroup.com with your order details. Returns sent without prior approval will not be accepted.

  Damaged or Incorrect Items

  Please inspect all deliveries upon receipt. Any damaged, defective, or incorrectly supplied items must be reported within 48 hours of delivery. We will arrange a replacement or issue a credit note at no additional cost.

  Non Returnable Items

  The following items are not eligible for return:

  - Seasonal and promotional items
  - Items that have been opened, used, or removed from original packaging

  Refunds

  Approved refunds will be processed as a credit note or bank transfer within 10 business days of receiving and inspecting the returned goods.

  Contact

  sales@housemartgroup.com
  +971 4 2260012
  Al Ras, Deira, Dubai, UAE